Customer privacy notice

Studio Grace Limited · Last updated 3 November 2026

Registered name: Studio Grace Limited. We are the controller of your personal data. For more information on controllers and their responsibilities, see the ICO's guidance on data protection principles, definitions and key terms.

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Joining our guest list

When you join the Studio Grace guest list on our website, we collect your first name, surname, email address and mobile number, how you found us (for example a flyer, Instagram or Facebook), and a record that you agreed to hear from us.

We use these details to send you news about Studio Grace by email and text message, including our opening date, class packages, introductory offers, our grand opening and future promotions. We use "how you found us" to understand which of our adverts work. We only do this because you ticked the box to agree, and you can unsubscribe at any time using the link in any email, by replying STOP to a text, or by emailing hello@studiogracewellness.co.uk. We do not ask for health information when you join the guest list.

What information we collect, use, and why

The table shows each reason we use personal information, what we use for it, and our lawful basis. Health information is special category information, and it is subject to additional protection due to its sensitive nature.

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

What each lawful basis means

• Consent: we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract: we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation: we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Your data protection rights

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.

• Your right of access: you have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification: you have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure: you have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing: you have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing: you have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent: when we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Where we get personal information from

Directly from you.

How long we keep information

We keep client account, booking, health questionnaire, waiver and payment records for 6 years after your last class or purchase. This is so we can meet HMRC record-keeping rules and respond to any legal claim.

Marketing details, including guest list sign-ups, are kept until you unsubscribe, or for 2 years if you don't engage with our emails or book a class. Enquiries from people who don't go on to book are deleted after 12 months. Ring doorbell video footage is deleted after 30 days unless it's needed to investigate an incident. Complaints are kept for 2 years after they're resolved.

Read our full data retention policy.

Who we share information with

Data processors

We do not sell your personal information. Our processors only use it on our behalf and as we instruct them.

Where your information is stored

Some of our suppliers store or process information outside the UK. When they do, your information is protected by the safeguards UK data protection law requires, such as the UK International Data Transfer Agreement or Addendum, or a UK adequacy decision.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.